Returns

We offer a free-returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items must be returned to us within 14 days of order receipt with the following conditions:

• Items must be unaltered, unused and in full sellable condition
• The return must be accompanied by the original Order confirmation

Returns Process

Items can be returned by arranging collection from your delivery address by:

1. contacting us by calling our UAE number +971543401810; or
2. email us at hello@kateeskids.com 

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods:

1. All prepaid order will be refunded to the account used for initial payment within 7-10 working days
2. Cash on Delivery payments are refunded as store credit.
3. In case you opt for store credit, the full refund value will be credited to your Katee's account after the item/s returned have been approved and you will be able to use such refund value for your future purchases on KK without any time limit. Therefore you will not see a refund on your bank statement account as the refund value will not be transferred to your issuing debit or credit card bank.

Exchanges

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.